SHIPPING

INFORMATION

When will I receive my package?

  • Processing time is separate from shipping time.
  • Orders are processed Sunday-Thursday (excluding holidays).
  • Please allow 5-7 days for orders to ship (International orders).
  • Shipping time is based on the method selected by the customer at checkout.
  • Shipping timelines do not apply to orders shipped to APO/FPO addresses.

METHOD

TIME TO ORDER

RATE

Normal delivery next day

Before 4:00 PM

3.00 JOD

Same day delivery

Before 2:00 PM

5.00 JOD

Standard - International

24 hours

Calculated at checkout based on order size and destination 

 

We currently ship to: Antigua, Argentina, Aruba, Australia, Austria, Bahrain, Bangladesh, Barbados, Belgium, Belize, Bermuda, Bosnia and Herzegovina, Brazil, Brunei, Burundi, Cambodia, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, Germany, Grenada, Guadeloupe, Guatemala, Guyana, Honduras, Hong Kong, Hungary, India, Indonesia, Republic of Ireland, Italy, Jamaica, Japan, Jordan, Kenya, Korea, Kuwait, Latvia, Liechtenstein, Luxembourg, Macau, Malaysia, Maldives, Malta, Martinique, Mauritius, Mexico, Monaco, Montserrat, Namibia, Nepal, The Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Rwanda, Saudi Arabia, Singapore, Slovakia, South Africa, Spain, Sri Lanka, St. Barthelemy, St. Croix, St. John, St. Kitts, St. Lucia, St. Thomas, St. Vincent, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Togo, Trinidad and Tobago, Turkey, Turks and Caicos Islands, Uganda, United Arab Emirates, United Kingdom, United States, Venezuela, Vietnam, Virgin Islands (US).

Shipping fees are non-refundable. For items returned to Mlabbas due to an undeliverable address or issues with Customs, refunds will be issued for the net price of the item(s) minus the shipping charge.

Mlabbas does not hold or accept any responsibility for packages that have been stated as items lost, stolen, stuck in transit, or delivered. We do not issue refunds or store credit for packages that the courier confirms as lost in transit or delivered.Concerns or questions about your order after it has shipped should be made to the carrier directly. The Customer Support Team can only see the same tracking information given to the customer through the tracking number. 

 

International Shipping:  Mlabbas is not responsible for the payment of Customs or VAT Fees. The fee varies and is determined by each country and cannot be calculated in advance. By processing an order, you agree and acknowledge you will pay any Customs and VAT fees that may occur.

INTERNATIONAL SHIPPING 

Order Changes

For changes or questions about an order, shipping time lines, tracking, or cost please contact- Mlabbas team at 00962780102010 or online@mlabbas.com.

9:30 a.m. to 4:30 p.m. (UTC +2:00)

Sunday–Thursday

 

Check Order Status

To check the status of an international order, please call 00962780102010 or email at online@mlabbas.com.

 

PAYMENT INFORMATION:

Exchange Rates

The order total is guaranteed at the exchange rate set when the order is placed. These rates correspond with the average aggregate exchange rates that would otherwise be applied in an e-commerce transaction.

Exchange rates for Mlabbas are updated in a regular basis.

 

Duties & Taxes

International taxes, tariffs and value added tax (VAT). These amounts vary from country to another.

Shipping Options & Charges

International shipping costs will be calculated based on the items that are being purchased, the chosen shipping method, and the shipping destination.

Shipping Timeline

Once a transaction is complete, Mlabbas will ship the items to the shipping hub in Amman, Jordan. Shipping company ships the order to its final international destination.

Items will ship from the Mlabbas distribution center within 2-3 days after the order has been placed. Then add the additional shipping range specific to the destination once the order has shipped.

Please note: Shipping windows are estimates and delivery dates cannot be guaranteed.

 

Our address:

 

28 Rainbow st. Jabal Amman

Amman, Jordan

11180

0096280108010